Warranty Policy

At Vape City Dubai (vapcity.ae), we stand behind the quality of our products. All vape devices and hardware purchased from us are covered by our comprehensive warranty program, protecting you against manufacturing defects and ensuring your investment is secure.

Warranty Coverage

What’s Covered

Our warranty covers manufacturing defects and hardware malfunctions including:

✅ Device failures – Non-functional devices due to manufacturing defects
✅ Battery issues – Defective batteries that won’t charge or hold charge
✅ Connection problems – Faulty charging ports or pod connections
✅ LED/indicator malfunctions – Non-working lights or displays
✅ Heating element defects – Coils or atomizers that fail prematurely
✅ Build quality issues – Defective materials or workmanship

What’s NOT Covered

The warranty does not cover:

❌ Physical damage – Drops, impacts, cracks, or broken components
❌ Water damage – Liquid exposure or submersion
❌ Normal wear and tear – Cosmetic scratches, fading, or aging
❌ Misuse or abuse – Improper use, modifications, or unauthorized repairs
❌ Consumable items – Pods, cartridges, e-liquids, coils (unless defective on arrival)
❌ Lost or stolen devices
❌ Damage from third-party accessories
❌ Expired warranty period

Warranty Duration

Standard Device Warranty

  • Vape devices: 90 days from purchase date
  • Batteries: 90 days from purchase date
  • Accessories: 30 days from purchase date

Extended Manufacturer Warranty

Some products include manufacturer warranties that extend beyond our standard coverage:

  • Check product packaging for manufacturer warranty details
  • Manufacturer warranties may require registration
  • Different terms may apply

How to Claim Warranty

Step 1: Contact Us

Email info@vapcity.ae with:

  • Order number and purchase date
  • Product name and model
  • Detailed description of the issue
  • Photos or video showing the defect (if possible)
  • Proof of purchase (receipt or order confirmation)

Subject Line: WARRANTY CLAIM – [Product Name]

Step 2: Diagnosis & Approval

Our team will:

  • Review your claim within 2-3 business days
  • May request additional information or troubleshooting steps
  • Approve or decline the warranty claim
  • Provide next steps if approved

Step 3: Return or Replacement

If warranty claim is approved:

  • We’ll provide a return shipping label (for defective items)
  • Send the defective product back to us
  • We’ll inspect upon receipt to confirm defect

Resolution options:

✅ Replacement – Identical product sent at no charge
✅ Repair – Device repaired and returned (if applicable)
✅ Store credit – If product unavailable, equivalent value credit issued

Warranty Claim Requirements

To ensure smooth processing, warranty claims must include:

📋 Valid proof of purchase – Original receipt or order confirmation
📋 Within warranty period – Claim submitted before warranty expires
📋 Original purchaser – Warranty non-transferable
📋 Purchased from VapCity – Warranty valid only for items bought directly from us
📋 Unmodified device – No alterations or third-party repairs

Inspection Process

All warranty returns undergo inspection to verify:

  1. Defect confirmation – Issue matches claim description
  2. No physical damage – Device shows no signs of impact or abuse
  3. No water damage – Liquid indicators not triggered
  4. Authentic product – Genuine item purchased from VapCity
  5. Within warranty – Claim submitted within coverage period

Important: If inspection reveals damage, misuse, or ineligibility, the warranty claim will be denied and the product returned to you.

Processing Timeline

Warranty Claim Timeline

  • Initial response: 2-3 business days
  • Inspection upon receipt: 1-2 business days
  • Replacement shipping: 2-4 business days
  • Total estimated time: 7-10 business days from claim submission

Warranty Limitations

  • One-time replacement: Warranty covers one replacement per product
  • No cash refunds: Warranty claims result in replacement or repair, not refunds
  • Non-transferable: Warranty only valid for original purchaser
  • UAE only: Warranty service available for UAE customers only
  • Shipping responsibility: Customer pays return shipping unless otherwise specified

Manufacturer Warranties

Some brands offer their own manufacturer warranties in addition to our store warranty:

  • JUUL: Check official JUUL warranty terms
  • Other brands: Review product packaging for details

For manufacturer warranty claims:

  1. Contact us first at info@vapcity.ae
  2. We’ll guide you through the manufacturer claim process
  3. May require direct contact with manufacturer
  4. We assist where possible but manufacturer terms apply

Defective Products (DOA – Dead on Arrival)

If your product doesn’t work immediately upon opening:

Report Within 48 Hours

Contact info@vapcity.ae within 48 hours of delivery with:

  • Order number
  • Product details
  • Description of issue
  • Photos/video of the problem

Fast Resolution

For confirmed DOA products:

✅ Immediate replacement sent
✅ Free return shipping label provided
✅ Priority processing – Expedited handling

Tips to Maintain Warranty Coverage

  • Keep original receipt and packaging
  • Register products with manufacturers when applicable
  • Follow all usage instructions and safety guidelines
  • Clean and maintain devices regularly
  • Use only recommended pods and accessories
  • Avoid exposure to extreme temperatures or moisture
  • Handle devices carefully to prevent physical damage

Your satisfaction and safety are our priorities. We’re committed to resolving warranty issues quickly and fairly for all Vape City Dubai customers.

Warranty Exclusions

Warranty is void if:

  • Device has been opened or tampered with
  • Unauthorized repairs attempted
  • Serial numbers removed or altered
  • Used with incompatible or third-party products
  • Damage from improper storage or transportation
  • Purchased from unauthorized resellers

Contact for Warranty Support

📧 Email: info@vapcity.ae
Subject: WARRANTY CLAIM – [Product Name]

Response Time: 2-3 business days

Include all required information for faster processing. Our team is here to help ensure you get the most from your VapCity products.

Important Reminders

  • Act quickly: Report issues as soon as they occur
  • Keep documentation: Save receipts and order confirmations
  • Follow instructions: Use products as intended
  • Contact us first: Don’t attempt self-repairs before claiming warranty

Your satisfaction and safety are our priorities. We’re committed to resolving warranty issues quickly and fairly.

Last Updated: January 2026

Vape City Dubai (vapcity.ae) – Quality Products, Reliable Warranty Support