Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

At Vape City Dubai (vapcity.ae), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make purchases from us.

Information We Collect

Personal Information

When you interact with Vape City Dubai, we may collect the following personal information:

Account & Order Information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through payment providers)
  • Order history and preferences

Browsing Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visits
  • Referring website addresses
  • Cookies and tracking data

Communication Information:

  • Customer service inquiries
  • Email correspondence
  • Feedback and reviews
  • Newsletter subscriptions

How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

  • Process and complete your orders
  • Arrange product delivery
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and warranty claims
  • Provide customer support

Communication

  • Respond to your inquiries and requests
  • Send transactional emails (order updates, receipts)
  • Provide customer service and support
  • Send newsletters and promotional offers (with your consent)

Website Improvement

  • Analyze website traffic and usage patterns
  • Improve user experience and navigation
  • Develop new features and services
  • Conduct market research

Legal & Security

  • Comply with UAE laws and regulations
  • Prevent fraud and unauthorized transactions
  • Protect against security threats
  • Verify age for adult product purchases (18+)
  • Maintain business records

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us:

  • Payment processors – To handle secure transactions
  • Shipping companies – To deliver your orders
  • Email service providers – To send communications
  • Website hosting – To maintain our online platform
  • Analytics services – To understand website usage

All service providers are contractually obligated to keep your information confidential and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law:

  • Compliance with UAE legal obligations
  • Response to valid legal requests
  • Protection of our rights and property
  • Prevention of fraud or illegal activities
  • Protection of user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

Data Security

We implement industry-standard security measures to protect your personal information:

🔒 Encryption – SSL/TLS encryption for data transmission
🔒 Secure servers – Protected hosting infrastructure
🔒 Access controls – Limited employee access to personal data
🔒 Payment security – PCI DSS compliant payment processing
🔒 Regular monitoring – Ongoing security assessments

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continually work to protect your data.

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your browsing experience and analyze site usage.

Types of Cookies We Use

Essential Cookies:

  • Enable core website functionality
  • Remember items in shopping cart
  • Maintain login sessions
  • Required for checkout process

Analytics Cookies:

  • Track website traffic and user behavior
  • Measure marketing campaign effectiveness
  • Improve website performance
  • Understand customer preferences

Marketing Cookies:

  • Deliver personalized advertising
  • Track ad campaign performance
  • Remember user preferences
  • Provide relevant product recommendations

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Delete existing cookies
  • Set preferences for specific websites
  • Receive notifications when cookies are set

Disabling cookies may limit certain website features, including checkout and account access.

Your Rights & Choices

Under UAE data protection regulations, you have the following rights:

Access & Correction

  • Request access to your personal information
  • Update or correct inaccurate data
  • Review data we hold about you

Deletion

  • Request deletion of your personal data
  • Close your account
  • Remove data no longer needed for business purposes

Marketing Communications

  • Unsubscribe from promotional emails
  • Opt-out of marketing messages
  • Manage communication preferences

Data Portability

  • Request copy of your data in usable format
  • Transfer data to another service (where applicable)

To exercise your rights, contact us at info@vapcity.ae with “PRIVACY REQUEST” in the subject line.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records

Retention periods:

  • Order data: 7 years (UAE tax and commercial requirements)
  • Account data: Duration of active account plus 2 years
  • Marketing data: Until you unsubscribe or request deletion
  • Website analytics: 24-36 months

Age Verification & Restrictions

VapCity products are intended for adults 18 years and older only. We do not knowingly collect information from individuals under 18.

  • Age verification required during checkout
  • Orders canceled if underage purchase suspected
  • Parental consent cannot override age restrictions

If we discover we’ve collected data from a minor, we’ll delete it immediately.

Third-Party Links

Our website may contain links to third-party websites, including:

  • Payment processors
  • Social media platforms
  • Product manufacturers
  • Partner websites

We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

International Data Transfers

Your information may be transferred to and processed in countries outside the UAE for:

  • Cloud hosting services
  • Payment processing
  • Customer support operations

When transferring data internationally, we ensure adequate protection through:

  • Contractual safeguards
  • Standard data protection clauses
  • Compliance with applicable regulations

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • Legal or regulatory updates
  • New features or services
  • User feedback

Notification of changes:

  • Updated “Last Updated” date at top of policy
  • Email notification for significant changes
  • Website banner for major updates

Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding your privacy and personal data:

📧 Email: info@vapcity.ae
Subject: PRIVACY INQUIRY

Response Time: 3-5 business days

What to Include in Your Request:

  • Your full name and contact information
  • Nature of your request (access, deletion, correction, etc.)
  • Specific information or data involved
  • Proof of identity (for security purposes)

Your Consent

By using the Vape City Dubai website (vapcity.ae) and services, you consent to:

  • Collection and use of information as described
  • Cookie usage as outlined in this policy
  • Data processing for purposes stated above
  • Transfer of data to service providers

You may withdraw consent at any time by:

  • Unsubscribing from emails
  • Disabling cookies in browser settings
  • Closing your account
  • Contacting us at info@vapcity.ae

Compliance

This Privacy Policy complies with:

  • UAE Federal Law on Data Protection
  • Electronic Transactions and Commerce Law
  • Telecommunications Regulatory Authority guidelines
  • International data protection best practices

We are committed to maintaining the highest standards of data privacy and security for all our customers in the UAE and beyond.

Last Updated: January 2026

Vape City Dubai (vapcity.ae) – Protecting Your Privacy, Securing Your Trust